The intuitive and engaging chatbots extended beyond simple answers to offer intent-based solutions. Agents no longer had to engage in routine conversations with customers. Our timely switch to Freshchat will set you off on a path that will allow you to scale your business with tools that offer engagement and efficiency.
Remove the guesswork from your responses. Build a chatbot that understands customer intent, provides the right information instantly, and saves time for your customers and agents.
Customers expect companies to offer an online self-service portal. Use chatbots to answer common questions and train your chatbots on different variations of a question.
Own the look and feel of your chatbot widget so it reflects your brand values. With our chatbot software, customize the shape, color, size, and everything about your widget with our simple CSS editor.
Chatbot interactions don’t have to feel, well, robotic.
Our chatbot software is seamlessly integrated with your contacts database, bots can deliver friendly, more personalized messages based on information you already know about a contact.
Any information collected by your chatbots will automatically get synced to and stored on a contact’s timeline, giving your whole team complete context and a crystal clear view of every engagement.